PantryOS — Terms of Service
Effective date: August 7, 2026 Provider: Nexus Connect ("Nexus Connect," "we," "us," "our"), operator of PantryOS. Contact: support@thepantryos.com Mailing address: Nexus Connect, 710 Central Street STE 62223, Kansas City, MO 64105
1. Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the PantryOS software-as-a-service application and related websites and services (the "Service"). By creating an account, clicking "I agree," or using the Service, you agree to these Terms on behalf of yourself and the organization you represent (the "Customer" or "you"). If you do not agree, do not use the Service. You represent that you are at least 18 and authorized to bind the Customer.
2. Definitions
- Customer — the pantry, nonprofit, church, or organization that subscribes.
- Authorized Users — staff/volunteers the Customer permits to use the Service.
- Beneficiary Data — personal information about the individuals and households
a Customer serves (names, contact details, addresses, household size, dietary/ allergy flags, visit history, and SMS consent), entered into or collected through the Service by or on behalf of the Customer.
- Customer Data — all data the Customer or its Authorized Users submit,
including Beneficiary Data and account/configuration data.
3. The Service; accounts
3.1 We grant the Customer a limited, non-exclusive, non-transferable right to use the Service during the subscription term, subject to these Terms.
3.2 You are responsible for your account, your Authorized Users, and all activity under your account, and for keeping credentials secure. Notify us promptly of any unauthorized use. We recommend enabling two-factor authentication.
3.3 The Service is multi-tenant; each Customer's data is logically isolated. You may not attempt to access another Customer's data.
4. Subscriptions, trials, billing, and cancellation
4.1 Plans. The Service is offered on subscription plans (e.g., Basic and Pro), with optional add-ons, billed monthly or annually as shown at checkout. Current pricing is presented on the pricing page and at checkout.
4.2 Free trial. New Customers may receive a 14-day free trial. A payment method is required to start the trial. If you do not cancel before the trial ends, the plan you selected begins and your payment method is charged. We will send a reminder to your account's email address before the trial ends. One free trial per organization.
4.3 Billing & auto-renewal. Paid subscriptions renew automatically at the end of each billing period (monthly or annually) at the then-current price, and your payment method is charged at the start of each new period without further action by you, until you cancel. By subscribing, you authorize these recurring charges. For annual subscriptions, we will email a renewal reminder to your account's email address in advance of the renewal charge. You may cancel before any renewal to avoid the next charge (see §4.5).
4.4 Payment processor. Payments are processed by Stripe; we do not store full card numbers. Your use of payment features is also subject to Stripe's terms.
4.5 Cancellation. You may cancel at any time, online, from the billing portal — cancelling is no more difficult than subscribing. Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged again. After the period ends, access to paid features stops and the account may be suspended.
4.6 No refunds; fees earned. Except where required by applicable law, all fees are non-refundable and are fully earned when charged. Subscription fees purchase access to the Service for the applicable billing period and are not based on your actual usage of the Service. We do not provide refunds, prorated refunds, credits, or reimbursement for unused portions of a subscription period, early cancellation, reduced usage, failure to use the Service, downgrades, or a decision to discontinue use — whether the subscription is billed monthly or annually. Annual subscriptions are a commitment for the full annual term, and annual pricing may reflect a discount provided in exchange for that commitment; cancelling an annual subscription prevents renewal for the following term but does not retroactively cancel or reduce your obligation for the current annual term. Your 14-day free trial is your opportunity to evaluate the Service before any charge, and you are responsible for cancelling before the trial ends if you do not wish to begin the paid subscription. When you cancel, you keep access through the end of the period you have already paid for and are not charged again. This policy is disclosed here and at checkout, and you acknowledge and agree to it when you subscribe. We may, in our sole discretion, issue a refund or account credit in exceptional circumstances; any such refund or credit is a one-time courtesy and does not obligate us to provide the same or similar in the future.
4.7 Implementation and other non-recurring fees. Fees for onboarding, implementation, configuration, data migration, training, customization, integrations, professional services, or other non-recurring services (if and when offered) are non-refundable once the applicable work has begun or the associated costs have been incurred, except where required by law or expressly agreed in writing. You acknowledge that Nexus Connect may commit personnel, infrastructure, and third-party services in reliance on your purchase; cancellation does not entitle you to reimbursement for such fees or costs already incurred or committed on your behalf.
4.8 Chargebacks and payment disputes. Before initiating a chargeback or payment dispute, you agree to contact us at support@thepantryos.com and give us a reasonable opportunity to investigate and resolve the issue. We may suspend access to the Service while a chargeback or payment dispute is pending. A chargeback does not relieve you of your obligation to pay valid charges under these Terms.
4.9 Price changes. We may change prices; changes apply to the next renewal and we will provide reasonable advance notice.
4.10 Taxes. Fees are exclusive of taxes; you are responsible for applicable taxes other than taxes on our net income.
4.11 SMS usage. Plans include a monthly text-message allowance; excessive usage may be rate-limited. Additional messaging capacity may be offered separately.
5. Text messaging (SMS)
5.1 The Service can send text messages (e.g., pantry-day notices, "your order is ready") to individuals who have opted in through the Customer's public sign-in or otherwise provided consent.
5.2 Consent, frequency, opt-out. Message frequency varies. Reply STOP to unsubscribe; reply HELP for help. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
5.3 The Customer is responsible for ensuring it has a lawful basis and valid consent to send messages to its recipients and for compliance with the TCPA, CTIA guidelines, and carrier requirements. We provide the opt-in/opt-out mechanisms; the Customer must use them appropriately.
5.4 Consent to receive messages is not transferable between senders and is scoped to the specific Customer that collected it.
6. Customer Data and privacy
6.1 As between the parties, the Customer owns its Customer Data (including Beneficiary Data). You grant us a limited license to host, process, and transmit Customer Data solely to provide and support the Service.
6.2 Roles. For Beneficiary Data, the Customer is the data controller and we act as a data processor on the Customer's behalf. Our processing is described in the Privacy Policy and any Data Processing Addendum.
6.3 Your obligations. You represent that you have the right and any necessary consents to collect and submit Customer Data, including Beneficiary Data, and to have it processed through the Service.
6.4 Vulnerable populations. You acknowledge the Service may hold sensitive personal information about vulnerable individuals and agree to handle it lawfully and only for legitimate charitable-service purposes.
7. Acceptable use
You will not: (a) use the Service unlawfully or to harm others; (b) upload malware or attempt to breach security or access other tenants' data; (c) reverse engineer, resell, or provide the Service to third parties except your Authorized Users; (d) send unlawful, harassing, or non-consented messages; (e) use the Service to store data you are not authorized to hold. We may suspend accounts that violate this Section or that create risk to the Service or others.
8. Intellectual property
The Service, its software, and all related IP are owned by us and our licensors. These Terms grant no rights except the limited use right in Section 3. Feedback you provide may be used by us without restriction.
9. Third-party services
The Service integrates third-party services (e.g., Stripe for payments, Twilio for SMS, Microsoft (Outlook) for email, and our hosting provider). Their availability and terms are outside our control; we are not responsible for third-party services.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS WHERE APPROPRIATE.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE FEES ACTUALLY PAID OR PAYABLE BY YOU TO NEXUS CONNECT FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
12. Indemnification
You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service, your messaging to recipients, or your breach of these Terms, except to the extent caused by our willful misconduct.
13. Term, suspension, and termination
13.1 These Terms apply while you use the Service. Either party may terminate as provided here or in the subscription.
13.2 We may suspend or terminate access for non-payment, violation of these Terms, or risk to the Service or others.
13.3 Data on termination. For a limited period after termination (30 days), you may request an export of your Customer Data. After that period, we may delete Customer Data in the ordinary course, subject to legal retention requirements.
14. Changes to these Terms
We may update these Terms; material changes will be notified (e.g., by email or in-app). Continued use after the effective date constitutes acceptance.
15. Governing law; disputes
These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Missouri, and each party consents to the personal jurisdiction and venue of those courts.
16. Miscellaneous
Entire agreement; no waiver; severability; you may not assign without our consent; we may assign in connection with a merger or sale; force majeure; notices to the addresses on file.
17. Contact
Questions about these Terms: support@thepantryos.com.